Job Title: Senior User Researcher (Information Security - PAM/PAWS)

Contract Type: 6-month contract (Inside IR35)
Daily Rate: 650 inside IR35
Location: London, Bristol or Manchester (Hybrid - occasional on-site for critical meetings)
Clearance: Active SC clearance would be advantageous
Start Date: ASAP

About the Role

We are seeking an experienced Senior User Researcher to lead research activities within a secure environment, focusing on improving privileged access management (PAM) and related security practices. This is a high-impact role within a multidisciplinary team, shaping how identity and access controls are designed and implemented to strengthen organisational security posture.

Key Responsibilities

Plan, design, and deliver a range of user research activities across discovery, alpha, and beta phases.
Work closely with product managers, engineers, and security specialists to translate research insights into actionable improvements for privileged access workflows.
Conduct qualitative and quantitative research, including interviews, usability testing, and synthesis of findings.
Align research activities with strategic security objectives and compliance requirements.
Communicate findings effectively to stakeholders, influencing design and policy decisions.
Contribute to the wider user research community through knowledge sharing and best practice.

Essential Skills & Experience

Proven experience as a Senior User Researcher in complex, technical environments.
Strong background in planning and executing user research with internal participants and technical stakeholders.
Experience working in secure environments within government or regulated sectors.
Familiarity with identity and access management (IdAM) principles; PAM experience is highly desirable.
Ability to apply a wide range of research methods and communicate insights clearly.
Understanding of GDS Service Standards and accessibility principles.

Nice-to-Have

Experience with privileged access management tools or workflows.
Knowledge of compliance frameworks and security vetting processes.
Background in AI-enabled research or analytics integration.

Please submit a copy of your latest CV for more information.

Senior User Researcher - Privileged Access Management (PAM)