Job Title: Operations Supervisor

Location: Aylesbury, office based

Contract Details: Permanent, Full Time

Working hours: 7am - 5pm (30-minute lunch break)

Salary: 33,517.00 per annum

About Our Client:
Join a leading organisation in the Logistics & Transportation sector, dedicated to delivering exceptional service and operational excellence. As an Operations Supervisor, you'll play a pivotal role in ensuring smooth day-to-day operations within a dynamic transport office.

Benefits & Perks:

Company Pension Scheme (NEST Government approved)
Critical Illness Cover
Death in Service Benefit
20 days annual leave + bank holidays

Responsibilities:

Customer Service & Communication:

Handle inbound calls from customers, drivers, and clients.
Respond to emails regarding quotes, queries, and complaints.
Ensure customer satisfaction and maintain strong client relationships.

Transport Management System (TMS) Operations:

Manage customer jobs and consignments using TMS.
Accept and allocate jobs; communicate updates to all parties.
Ensure proper documentation and resolve discrepancies promptly.

Driver Coordination:

Process driver paperwork and provide job-specific instructions.
Ensure daily defect sheets are completed.

Planning & Resource Allocation:

Collaborate with the Operations Manager to allocate driver resources.
Work with the Warehouse Manager to plan deliveries efficiently.
Monitor and distribute collections and deliveries effectively.

Administrative Duties:

Maintain accurate records for all jobs and complaints.
Book deliveries and manage redelivery charges.

Skills:

Strong communication and interpersonal skills
Excellent organisational and multitasking abilities
Comfortable in a fast-paced environment
Proficient in using web-based systems and Microsoft Office
Experience in transport or logistics operations, is desirable but not essential
Experience using Transport Management Systems (TMS) is beneficial

How to apply:
If you are ready to take on this exciting challenge as an Operations Supervisor, we want to hear from you! Please apply via this job site or reach out to Adecco Aylesbury on (phone number removed)!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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