Senior User Researcher - Privileged Access Management (PAM)

Contract Type: 6-month contract (Inside IR35)
Daily Rate: 650 inside IR35
Location: London, Bristol or Manchester (Hybrid - occasional on-site for critical meetings)
Clearance: Active SC clearance would be advantageous
Start Date: ASAP

We are seeking an experienced Senior User Researcher to lead research activities within a secure environment, focusing on improving privileged access management (PAM) and related security practices. This is a high-impact role within a multidisciplinary team, shaping how identity and access controls are designed and implemented to strengthen organisational security posture.

• Plan, design, and deliver a range of user research activities across discovery, alpha, and beta phases.
• Work closely with product managers, engineers, and security specialists to translate research insights into actionable improvements for privileged access workflows.
• Conduct qualitative and quantitative research, including interviews, usability testing, and synthesis of findings.
• Align research activities with strategic security objectives and compliance requirements.
• Communicate findings effectively to stakeholders, influencing design and policy decisions.
• Contribute to the wider user research community through knowledge sharing and best practice.

• Proven experience as a Senior User Researcher in complex, technical environments.
• Strong background in planning and executing user research with internal participants and technical stakeholders.
• Experience working in secure environments within government or regulated sectors.
• Familiarity with identity and access management (IdAM) principles; PAM experience is highly desirable.
• Ability to apply a wide range of research methods and communicate insights clearly.
• Understanding of GDS Service Standards and accessibility principles.

• Experience with privileged access management tools or workflows.
• Knowledge of compliance frameworks and security vetting processes.
• Background in AI-enabled research or analytics integration.

Please submit a copy of your latest CV for more information.